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Technical Support Engineer (Dev/IT)
This position supports business systems, user issues, and light front-end/back-end development work across client environments — a hybrid role for someone equally comfortable troubleshooting IT problems and making hands-on changes to websites and web applications.
The role
Role overview
A hybrid role for someone equally comfortable troubleshooting IT problems and making hands-on changes to websites and web applications.
Key responsibilities
- Troubleshooting technical issues and handling support requests within common business systems.
- Making updates and fixes to client websites and web applications (front-end and back-end).
- Documenting recurring problems and coordinating solutions with the technical team.
- Maintaining stable, supported environments for clients.
Required skills & qualifications
- Excellent written and spoken English — this role involves direct client communication.
- 1+ years of hands-on experience in IT support, web development, or a closely related role.
- Working knowledge of front-end and back-end web development.
- Familiarity or experience using AI tools in daily technical work.
- Strong communication and reliable task completion abilities.
- Ability to thrive in a support-oriented, fast-moving environment.
Education
Relevant diploma, degree, certification, or equivalent hands-on experience.
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